Shipping and Delivery Policy

At Bespoke Rug Smart, we are committed to delivering your custom handcrafted rugs safely and efficiently to destinations worldwide. As a provider of bespoke, made-to-order products, we understand that each rug is unique, and our shipping process is designed to reflect that. Below, you'll find detailed information on our shipping options, costs, delivery timelines, and customer responsibilities. Please note that all shipments originate from our facilities in India.

Free Shipping Eligibility

We offer free shipping on qualifying orders to make your bespoke rug experience even more accessible. This applies to worldwide destinations via trusted carriers like DHL or FedEx.

• Conditions for Free Shipping:

  • Rug roll length: Up to 270 cm (approximately 8 feet).

  • Rug value: Between $500 and $1,500 USD.

  • Product type: Limited to our standard custom rugs (hand-tufted, hand-knotted, flatweave, etc.). Oversized or specialty items may incur additional fees—contact us for a quote.

If your order exceeds these limits (e.g., larger sizes or higher values), standard shipping rates will apply. We'll provide a transparent quote during the customization process.

Worldwide Delivery Options

We ship to all major countries, including the United States, European Union nations, Canada, Australia, and beyond. Our primary carriers are DHL and FedEx for their reliability and global reach.

• Shipping Methods:

  • Standard Express (Free for Eligible Orders): Via DHL/FedEx, with tracking and insurance included.

  • Expedited or Specialized Shipping: Available upon request for faster delivery or unique requirements (e.g., oversized rugs). Additional costs apply.

All shipments are carefully packaged to protect your custom rug during transit, rolled or folded as appropriate to minimize creases.

Customs Duties and Taxes (DDP Terms)

For international shipments, customs duties, taxes, VAT, and any import fees are the responsibility of the customer. We ship on a Delivered Duty Unpaid (DDU) basis, meaning:

• We handle the shipping cost (for free eligible orders) up to your doorstep.

• You (the customer) are responsible for paying any applicable duties and taxes upon arrival in your country.

This ensures transparency and compliance with local regulations. Please check your country's import rules in advance, as these can vary (e.g., EU VAT rates or US tariffs on textiles). We recommend using tools like your local customs website to estimate costs.

If you prefer us to handle duties on your behalf (true DDP—Delivered Duty Paid), this can be arranged at an additional cost. Contact our team at info@bespokerugsmart.com for details.

Delivery Timelines

Since our rugs are custom-made, delivery times include both production and shipping durations. Here's what to expect:

• Production Time: 8-16 weeks for most custom orders, depending on complexity, size, and design approval. We'll confirm this during your quote.

• Shipping Time (After Production):

  • United States: 5-10 business days.

  • European Union: 7-12 business days.

  • Other Worldwide Destinations: 10-15 business days (may vary by location).

• Total Estimated Delivery: 9-17 weeks from order confirmation.

Delays can occur due to customs clearance, holidays, or unforeseen events. We'll keep you updated via email with tracking information once your rug ships.

Tracking and Insurance

• Every shipment includes a tracking number, shared via email.

• All orders are insured against loss or damage during transit up to the rug's value.

• If your rug arrives damaged, contact us within 48 hours with photos for a resolution (repair, replacement, or refund as per our terms).

Important Notes for Custom Products

• Order Changes: Once production begins, changes may not be possible. Review your design proof carefully before approval.

• Returns and Refunds: Due to the bespoke nature, returns are not accepted unless there's a manufacturing defect. See our Returns Policy for details.

• Oversized or Bulk Orders: For rugs over 270 cm or hotel/project volumes, we may use sea freight for cost efficiency—lead times extend to 8-12 weeks total.

Questions?

If you have any queries about shipping to your location or need a custom quote, reach out to us:

• Email: info@bespokerugsmart.com

• Phone: +91 7007979094 (WhatsApp available for international inquiries)

This policy is effective as of [September 2024] and may be updated periodically. Check back for the latest information.

Thank you for choosing Bespoke Rugs Mart. We appreciate your trust in us, and we are committed to providing you with an exceptional buying experience.